15
2018
-
05
Training and exchange meeting with Taihao and Kangming: Growth in product knowledge and technical interaction
In April 2018, Weijia Power Equipment Co., Ltd. held half-day training and exchange sessions for Taihao Power Technology Co., Ltd. (hereinafter referred to as "Taihao") and Nanchang Kangming Electromechanical Equipment Co., Ltd. (hereinafter referred to as "Kangming"). In the morning, four personnel from Weijia Company headquarters: Wu Jinghua (Application Engineer), and from the Xiamen branch: Tan Lin, Jiang Yinzhi, and Yang Xuewen (Customer Service Consultants) went to Taihao Company to provide training for personnel in after-sales service, technology, quality inspection, procurement, and sales. The main purpose of this training and exchange session was to strengthen the relevant personnel of Taihao's understanding of Perkins products.
In April 2018, Weijia Power Equipment Co., Ltd. held half-day training and exchange sessions for Taihao Power Technology Co., Ltd. (hereinafter referred to as "Taihao") and Nanchang Kangming Electromechanical Equipment Co., Ltd. (hereinafter referred to as "Kangming").
In the morning, four personnel from Weijia Company—Wu Jinghua (Application Engineer) from headquarters, and Tan Lin, Jiang Yinzhi, and Yang Xuewen (Customer Service Consultants) from the Xiamen branch—went to Taihao Company to provide training for staff in after-sales service, technology, quality inspection, procurement, and sales. The main purpose of this training exchange was to enhance Taihao personnel's understanding of Perkins products. The training content mainly included the development history of Perkins and Weijia, the comprehensive after-sales service network of Perkins and Weijia, software service inquiries for spare parts, identification of genuine and counterfeit parts, characteristics of new product engine oil, detailed explanations of engine product introductions and technical parameters, related accessories, and application scopes. During the session, effective communication was held with Taihao employees regarding parts, after-sales service, and various issues encountered during sales, with suggestions and opinions offered. The entire training exchange was conducted in a relaxed and pleasant atmosphere, with everyone speaking openly and thoroughly.
After the meeting, led by Taihao company employees, Weijia personnel visited the Taihao workshop and had a brief exchange with the workshop technicians. The half-day exchange session concluded successfully.
In the afternoon, Weijia personnel immediately set off for Kangming Electromechanical Company, Weijia's secondary service agent in Nanchang. Kangming Electromechanical's General Manager Huang Xiangang enthusiastically arranged for after-sales staff to participate in this exchange session. The after-sales staff attached great importance to this training, with lively discussions on site. Manager Wu Jinghua, Jiang Yinzhi, Yang Xuewen, and Tan Lin patiently and meticulously answered various technical questions raised by the after-sales staff. All participating after-sales personnel expressed that they benefited greatly.
Through these two training exchange sessions, Weijia employees were able to interact closely with personnel from different positions of the customer, gaining a deeper understanding of the needs of various customer roles. This greatly helps us provide pre-sales and after-sales services. Customers also gained a deeper recognition and understanding of Weijia Company and Perkins products. This is a win-win opportunity. Weijia Company hereby thanks the customers for providing us with such a platform, motivating us to work harder to provide customers with perfect service.
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