12
2017
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04
Vijia Internal Parts Sales Training
To implement the service concept of "user-centered" and improve the overall quality of after-sales service, the customer service team of Weijia Company conducted a 5-day professional parts training from March 27 to 31, 2017, in the training room at the Shunde headquarters. The training content included: 1. Introduction to safe operation; 2. Disassembly, inspection, and installation of the 1100 series engine; 3. Material, performance analysis, manufacturing process, and function introduction of various functional parts; 4. Use and update of Perkins professional query software SPI2; 5. Introduction to the latest Perkins information and new engine models to be launched on the market.
To implement the service concept of "User-Centered" and improve the overall quality of after-sales service, the customer service team of Weijia Company conducted a 5-day professional parts training from March 27 to 31, 2017, at the Shunde headquarters training room. The training content included:
1. Introduction to safe operation;
2. Disassembly, inspection, and installation of the 1100 series engine;
3. Material, performance analysis, manufacturing process, and function introduction of various functional parts;
4. Use and update of Perkins professional query software SPI2;
5. Introduction to the latest Perkins news and new engine models soon to be launched on the market;
6. How to better communicate with customers and provide excellent after-sales service, among other topics!
……
At the engine disassembly and inspection practical site, Mr. Mo Chunping, a professional training instructor certified and authorized by Perkins, carefully explained and personally guided the trainees. The trainees wore special gloves and shoe covers and actively participated in disassembling, inspecting, and installing the engine, acting as on-site technical engineers.
Through several days of detailed and thematic training, the customer service staff not only increased their professional knowledge of engines but also enhanced their understanding of after-sales service. While more effectively resolving customers' various questions and inquiries about Perkins engines and spare parts, this laid a solid foundation for continuously improving our after-sales service satisfaction!
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