To deepen customer partnerships and uphold the "customer-centric" service philosophy, from September 15 to 17, 2025, the Weijia Power After-Sales Service Team, together with senior technical experts from Oriental Power and Perkins, embarked on a three-day specialized technical exchange and customer care initiative in the Hami region of Xinjiang, focusing specifically on key mining customers. This event aimed to address real-world challenges in customers' equipment operations through face-to-face, in-depth discussions, expert technical support, and forward-thinking maintenance solution recommendations—demonstrating Weijia Power and its partners' unwavering commitment to ongoing customer care and professional excellence.

Yonghua Group owns more than 200 LinGong mining excavators equipped with Perkins 2806C engines, operating in the coal mines surrounding NaoMao Lake Town, Hami, Xinjiang—and they are loyal users of Perkins products. At the start of the event, technical service personnel from Weijia’s Xinjiang distributor, Oriental Power, first provided customers with a meticulous equipment inspection service. This initiative, serving as a key component of our customer care campaign, aims to proactively identify potential risks and ensure the stable operation of equipment, reflecting our unwavering commitment to safeguarding our customers’ valuable assets.

XCMG Mining Group has equipped the Shitoumei Coal Mine in Santanghu with dozens of Perkins 2806EA engines. The Perkins technical team conducted technical sharing and exchanges with the customer to address common issues associated with this China Stage IV engine model. On-site, oil samples were collected to analyze the engine's operational condition, ensuring optimal performance and efficient operation.

To better serve our customers, we offer customized preventive overhaul services for equipment that has accumulated over 12,000 operating hours. These engines are prone to issues such as oil burning, excessive fuel consumption, reduced power performance, and rising operational costs. Partnering with Weijia Power and Oriental Power, we provide tailored solutions that not only help customers cut costs but also extend the engine’s lifespan by giving it a "second life." For detailed information, click here to explore the Perkins 2000 Series Overhaul Kit—your key to rejuvenating your engine and restoring its peak performance!

This visit to the Hami mine was not just a routine customer meeting—it was a comprehensive service initiative that integrated technical support, knowledge sharing, caring inspections, and strategic collaboration discussions. Working closely with its partners, Weijia Power delivered professional, proactive, and meticulous service that genuinely addressed customer concerns, effectively showcased its expert value, and clearly demonstrated both its deep commitment to customers' long-term growth and its robust after-sales expertise as a trusted partner in the equipment power sector.